Returns
We want you to be happy with your Kivo Wear ring. If you are not satisfied, you may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be in its original condition — unworn or unused, with all original accessories (charger/cable) and in its original packaging. You’ll also need the receipt or proof of purchase.
How to start a return: contact us at support@kivowear.com. If your return is approved, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping is the customer’s responsibility, except for defective, damaged, or incorrect items — for those we cover return shipping.
Refunds: once we receive and inspect your return, we’ll notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Original shipping charges and import duties are non-refundable. No restocking fee applies.
Damaged or defective items: please contact us within 7 days of delivery with photos so we can make it right.
Sizing and exchanges: we offer a free sizing kit so you can confirm your size before your ring ships. If the size still isn’t right, we offer one free size exchange per order (we cover shipping for the exchange). Direct exchanges are for a different size of the same ring only.
Non-returnable items: gift cards and final-sale items cannot be returned.
Questions? Contact us at support@kivowear.com for any return question.